My boss asked me to write something for this blog about an award we just received for our social media program. Although the award is from a well-respected organization and we have put a lot of work into interacting online… my first thought was that people wouldn’t care and we’d sound like we were tooting our own horn. An actual trophy arrived in the mail yesterday, and I wasn’t sure exactly what to do with it.

Then something happened yesterday that reminded me why it’s important that the City of Reno keep trying to connect with people on social media, and that more people know about it.

This tweet came in at 11:40 a.m. on October 3:

Well that didn’t seem right. So we looked into it, and it turns out that the contractor for the project sent out notices Monday instead of Friday as planned. We talked with the owner of the referenced business and with the contractor, and made arrangements to maintain access to the business for customers during the time of construction.

Our Twitter post at 6:45 p.m.:

The behind-the-scenes activity that you didn’t see involved public works staff having conversations and an in-person visit with the business owner, working out a plan to make sure customers could get to the business, arranging for the crew superintendent to slurry the street earlier in the day, and communicating the results back to public information staff.

We decided from the beginning that if we were going to try to connect with people online, we needed to be responsive and have an internal process for addressing any issues. I’m grateful for the department support we have to make that happen, and that we have so many people here who really care.

So this morning I found a place for that little glass award on the shelf above the counter on the 12th floor of City Hall, and now I’m hoping someone asks what it’s for.

Please keep connecting with us on Twitter, Facebook, YouTube, Flickr & LinkedIn!

Donna Dreska, who has been in the city manager’s position since Charles McNeely left, is officially Reno’s newest City Manager. The City Council approved a contract with Dreska in which she volunteered to lower her salary and benefits by more than $15,000. [http://www.youtube.com/watch?v=GkTXU9u47Xk]

The Council congratulated Norma Clary for 30 years of service with a proclamation. Norma worked for five different Finance Directors during her employment with the City.

During today’s Reno City Council meeting, seven City employees were honored with Employee of the Quarter Awards. The awards are based on the City’s core values of respect, responsibility, responsiveness, and results—also known as the 4Rs. Employees selected for the awards were nominated by department directors and co-workers.

The follow City of Reno employees received Employee of the Quarter Awards:

Gayela Emory, Finance Department
Emory is recognized for her continuous work and dedication in preparing a comprehensive budget during extremely trying times with the current economic conditions and reductions in staff. She continuously works with all departments to help them realize their objectives and perform their tasks within budget constraints.

Joyce Bushco, Finance Department
Bushco is recognized for taking the lead as Project Manager in the City’s transfer of banking services. She coordinated with the new banking company and the various City departments that were effected to successfully implement this huge transition.

Kim Kilgore, Finance Department
Kilgore is recognized for developing and maintaining a parking citation tracking and collections process for the City Clerk’s Office. Developing this process has resulted in over $150,000 of additional revenue collected.

Mary Beth Anderson, Parks, Recreation and Community Services
Anderson is recognized for her excellent customer service, technical expertise, and passionate professionalism. She places the highest priority on supporting, directing and giving excellent customer service to all individuals that she comes in contact with, whether external or internal.

Katy Kelly-Ballinger, Parks, Recreation and Community Services
Kelly-Ballinger is recognized for taking the lead role in the Youth Services Programs during the aftermath of layoffs. She was able to keep all services flowing smoothly and took over key components of extra work that was required for continued performance of critical programs.

Bob Forse, Parks, Recreation and Community Services
Forse is recognized for his dedication and actions in keeping Rosewood Lakes Golf Course operating smoothly and for running a great golf program. With a reduction in force of part time staffing, Forse has pitched in above and beyond his normal duties to ensure a well maintained and playable course.

Sharon Spangler, Community Relations
Spangler is recognized for creating an in-house television broadcast facility that has been particularly noteworthy. As a result, the City is now able to broadcast live meetings and scheduled programs from City Hall, conduct pre- and post-production tasks in-house, and save $135,000 in the first year of operations and approximately $225,000 next year.

Congratulations to everyone!

During today’s Reno City Council Meeting, Reno Police Chief Michael Poehlman and the City Council honored two RPD officers and a Reno code enforcement officer for their lifesaving acts.

Officer Carlos Valles was presented the Police Medal of Valor and Officer Robert Garlock the Lifesaving Award. The officers’ heroic, lifesaving acts warranted them both to receive two of the highest honors.

On January 7, 2010, Officer Garlock responded to a stabbing call and was the first to arrive on scene. After hearing a badly injured person was still inside the apartment, without hesitation or and while putting himself at risk as suspects were still in the area, Officer Garlock entered the apartment to help the victim. Garlock performed medical treatment for the severe bleeding until emergency medical attention arrived. Hospital personnel, who subsequently treated the victim, said Officer Garlock’s quick response to render aid to the victim prevented certain death.

On April 17, 2010, Officer Valles was the first to arrive on scene of a structure fire. Flames were engulfing the apartment of an elderly resident and thick, black smoke billowed from the front door. Due to the smoke neighbors were unable to try and rescue her. Officer Valles entered the apartment, crawled to the unconscious woman inside, and pulled her back outside to safety. Emergency medical personnel on scene said they believed the woman would not have survived if she had remained in the apartment a minute longer. Officer Valles was treated for smoke inhalation.

In addition to the two Reno Police Officer honors, City of Reno Code Enforcement Officer Cindi Gil-Blanco was presented the Chief’s Certificate of Commendation.

On May 12, 2010, Code Enforcement Officer Gil-Blanco was driving home after work when she observed a young man rolling down an embankment after being struck by a vehicle while on his bicycle. The man’s helmet had flown off his head after he was thrown several feet from the site of impact. Realizing he was not moving and was suffering from shock and head injuries, Gil-Blanco quickly came to his aid. Gil-Blanco used her experience as a former police officer, ski instructor, and the certified first aid training as a Code Officer to immediately provide medical treatment. In addition, Gil-Blanco took control of the scene until emergency responders arrived. The young man’s mother advised that thanks to Gil-Blanco’s immediate action her son is alive and stayed in good condition.